taaluma

The Quality Assurance (QA) Specialist provides support to the Director of Data, Reporting, and Quality Assurance. Utilizing contact monitoring and evaluation tools, the Quality Assurance Specialist will listen to and score calls, suggest changes to enhance the QA process and provide overall support to ensure that contact center quality standards are met. The goal is to foster a QA environment where Contact Center Specialists feel well-supported and can excel in the delivery of services.