careers

Provides information, referral services, and crisis intervention services by phone and electronically to the public and community professionals.

The Quality Assurance (QA) Specialist provides support to the Director of Data, Reporting, and Quality Assurance. Utilizing contact monitoring and evaluation tools, the Quality Assurance Specialist will listen to and score calls, suggest changes to enhance the QA process and provide overall support to ensure that contact center quality standards are met. The goal is to foster a QA environment where Contact Center Specialists feel well-supported and can excel in the delivery of services.

The Community Information Exchange & Crisis Navigator provides compassionate support to individuals and families seeking help by offering crisis intervention, information, and referrals to community resources. 

​The Human Resources Generalist is responsible for providing support to managers and employees for daily HR tasks. The HR Generalist is also responsible for assisting the HR Team with human resources initiatives and strategic planning expertise for employee policies, procedures, and benefits.